204 Lakeland Ave, Syracuse, NY 13209, USA Mon–Sat: 8:00 AM – 6:00 PM
+1 315-487-1783 contact@homerenewbuild.com
Legal

Privacy Policy

Current version

Home Renew Build (“we”, “us”, “our”) operates the website at homerenewbuild.com. This policy explains what information we collect, how we use it, and the choices you have. We keep it short and in plain English — because that's how we like everything, including contracts.

1. Information We Collect

  • Information you give us: When you use our contact form, newsletter subscribe/unsubscribe forms, or call or email us, we collect your name, email address, phone number, and the details of your project or subscription preferences.
  • Information collected automatically: Like most websites, we may receive standard server log data such as browser type, approximate location (city/region level), pages visited, and the referring site. We use this to understand what content is useful and keep the site secure.
  • Browser-stored data: Certain features (such as newsletter subscription status) may store small records in your browser's local storage. This data never leaves your device except when you choose to submit it.

2. How We Use Your Information

  • To respond to your quote requests, consultations and support questions.
  • To send the The Refresh newsletter to people who subscribe, and to update preferences when asked.
  • To manage projects, schedules, warranties and invoicing once you become a customer.
  • To improve our website, content and services.
  • To comply with legal obligations and prevent fraud or abuse.

3. What We Do NOT Do

  • We do not sell, rent or trade your personal information to anyone, for any consideration.
  • We do not send marketing to people who haven't opted in.
  • We do not use your information for anything you wouldn't expect from a local renovation company.

4. Sharing with Service Providers

We share information only with trusted providers who help us run the business — such as hosting providers, email-delivery services, and lending partners when you explicitly request financing — and only to the extent needed for those services. Those providers are contractually bound to protect your data.

5. Cookies

We may use cookies and similar technologies for essential site functions and, where supported, basic analytics. You can control cookies through your browser settings; the site remains usable with cookies disabled.

6. Newsletter & Communications

Every newsletter issue includes a working unsubscribe link. You can also manage or remove your subscription at any time on our Newsletter page or by emailing contact@homerenewbuild.com. Removal takes effect promptly.

7. Data Security

We use industry-standard safeguards — including encrypted connections (HTTPS) and access controls — to protect your information. No method of transmission over the Internet is 100% secure, so we ask for only what we genuinely need.

8. Data Retention

We keep quote and project records for as long as our workmanship warranty and applicable law require, and newsletter records only while you remain subscribed. After that, personal data is deleted or anonymized.

9. Your Rights

Depending on where you live (including rights under New York's SHIELD Act), you may have the right to access, correct, or request deletion of your personal information, and to object to certain processing. To exercise any of these rights, email contact@homerenewbuild.com or write to us at the address below. We respond promptly.

10. Children's Privacy

Our website and services are intended for adults managing home projects. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

11. Changes to This Policy

We may update this policy as our services evolve. Material changes will be noted at the top of this page with a new “last updated” date.

12. Contact Us

Questions about this policy or your data are always welcome: